Chargeback Advocacy is a powerful resource, available to assist your business on a daily basis, or as needed. Our goal is the continued success and well-being of your business.
Retrieval requests are the initial, formal notification that the merchant may experience a chargeback or other transaction complication.
Chargebacks provide a mechanism for cardholders to file a complaint regarding “fraudulent transactions” listed on their statement.
Dispute resolution and representment
Without professional assistance, assembling a properly documented representment response can be a daunting task for small businesses with limited personnel and resources.
Fraud specialists are highly experienced in resolving identity theft, credit card fraud, account takeover, and check fraud. It is possible that fraud specialists can resolve the issues for the benefit of the merchant
Internal analytics generated from archived retrieval requests, chargebacks, and representments are effective merchant resources to mitigate future disputes
Red Flags Rule compliance
Red Flags Rule compliance is a dramatic example of the crossover between GIS chargeback specialists and their counterparts in the fraud division. This is a unique synergy that benefits your company