Merchants often ignore chargeback disputes, preferring to absorb the loss as “just another cost-of-doing-business.” The apathetic rationalize that the dispute process is too burdensome and time consuming. Unfortunately, the issue is profound and indifference is potentially damaging. Chargeback AdvocacySM is an effective solution for businesses without an in-house solution or those seeking to shift the burden to a trusted source with extensive experience. Chargeback AdvocacySM becomes a working partner with the merchant- business — assuming the heavy lifting required to effectively address the challenges of chargebacks and associated transaction fraud.
Chargeback AdvocacySM integrates seamlessly into the payment operations of most companies. Services are executed by experienced chargeback specialists and supported by the GIS fraud team. Each issue is meticulously recorded on a case managed system, creating a database of dispute history and a resource for analyzing trends and patterns. Services focus on: (1) retrieval requests, chargebacks, and dispute resolution; (2) resolution of transaction fraud on behalf of the client-business; (3) creation of useful internal analytics; and (4) employee and staff training to reduce future complications.
Our highly-experienced team of chargeback and fraud specialists is a powerful resource, available to assist your business on a daily basis, or as needed. Our goal is the continued success and well-being of your business.