Internal analytics generated from archived retrieval requests, chargebacks, and representments are effective merchant resources to mitigate future disputes. Chargeback AdvocacySM performs services on your behalf via a case-managed system which facilitates tracking each request, chargeback, and dispute from inception to conclusion. This data is available for your proprietary use. Are these analytics important to your business? MasterCard and Visa believe they are. They monitor similar metrics to ensure that your business adheres to acceptable thresholds and is not experiencing unfavorable trends.
Your business can benefit by monitoring these metrics. For example, you might track each retrieval request and chargeback by reason code as these are unique risks requiring specific remedies. If your business employs multiple marketing channels, you might consider separating transactions according to card-present and card-absent circumstances. You may also wish to track offending cardholders and their addresses to identify multiple offenders. Talk with your specialist to determine the types of reports you would like to receive to enhance business performance.